Home Depot Kitchen Remodeling

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Home Depot Kitchen Remodeling

Mary of Mantua, OH on Sept. 30, 2016Satisfaction RatingView all 6 imagesMy husband wished me to get a brand new kitchen for our anniversary ❤️. On August 17, 2016 I went to Dwelling Depot ask for a mission mortgage, I used to be authorised for 7,500.00??? I used to be so completely happy. I instructed my husband, So I began taking a look at kitchen cabinets the identical day. Then I speak to the kitchen designer Lee **, The very first thing I must do is rent a Dwelling Depot contractor. I must pay 100. For a Dwelling Depot contractor to return to my home to measure my kitchen, I stated that, “Advantageous – have him come out to my home”. So I left.On August 18,2016 Dwelling Depot contractor referred to as me “Steve **”. He sounded very confused on which day he ought to come by, so we lastly agreed on Saturday August 20 at 11 am. In the present day August 20, 2016 11am no signal of Dwelling Depot contractor, it is 11:45 am. Steve lastly reveals up??? I confirmed steve my kitchen, gave steve a thought how I wished my kitchen to be laid out, so steve measured my kitchen, I ask what all I used to be doing to my kitchen, I am getting a brand new floor, placing insulation up within the entrance partitions, placing up new drywall, new counters/cabinets. Steve stated that his firm can do all of it, I stated nice??? We had settlement that he would rework my complete kitchen. I stated that I wanted my kitchen executed by September 15, 2016. Steve stated, “No drawback Mrs **. We could have it executed by then.” Steve would ship me a idealized invoice exhibiting all what he’s going to do and the way a lot it was going to price me. I instructed Steve that I solely had 7,500.00, steve stated that he already knew? I used to be mad??? He should not have recognized Something about how a lot I am allowed to spend, Steve had a file of knowledge on my mission that was not proper. Steve was solely speculated to measure my kitchen, So anyway steve stated that he would e-mail me the idealized invoice of the work that he’s going to do on my kitchen on Sunday or Monday.On August 22,2016 I referred to as my kitchen designer to see if he obtained Steve measurements. Lee stated, “Sure, so come down and select your cabinets/counter tops”??? I select my cabinets/counters then Lee ** Designed my dream kitchen??, then he e-mailed them to Steve that afternoon, August 22, 23, 24, a part of 25, Lee has been attempting to come up with Steve so we are able to get began on my kitchen. Steve by no means replied to Lee.I used to be getting very emotional, annoying, panicking, annoyed, uncared for??? It is unhealthy sufficient. I am not in good well being, I simply received over a acute hemorrhage (a part of your mind is bleeding). I am on hypertension treatment as a result of my blood strain is simply too dang excessive, and I am on anxiousness treatment. I had a deadline to satisfy and Steve was losing priceless time??, so I needed to rent some contractors by myself to get a part of the work executed. August 25, 2016 I referred to as the Dwelling Depot. I wished to speak to a supervisor, however I needed to speak to a assistant supervisor. I instructed her my state of affairs I used to be having and I needed to rent my very own contractor and I wished my a refund $1,800.00. She stated that she would look into it. On August 26 I referred to as and the assistant supervisor answered once more. She stated that she would speak to the Supervisor personally.On August 26, 2016 I went to Dwelling Depot and spoke to Lee to see if he can get me one other contractor, I am unable to wait any longer. August 27 I ordered my cabinets, dishwasher, massive fridge. I went on the lookout for the supervisor to see if she spoke to her assistant supervisor about the issue I used to be having. I spoke to Mellisa the shop supervisor about the issue I used to be having with their cabinet contractor as a result of Steve was negligent with the contract. He had with me to start out my mission and I want one other contractor, and I am spending cash out of my very own pocket. I want the mission executed by September 15, Mellisa stated she would look into it and would name me Monday. I did not really feel snug with that so I referred to as buyer care service, spoke to gather, instructed them my story. Accumulate stated that she would communicate to the shop supervisor and name me Monday. I actually wanted a contractor to assist me with my mission, my husband was manner too busy. He’s a over the highway truck driver. He’s hardly home.August 27, 28, 29, 2016 my kitchen was getting gutted, this was popping out of our pocket??? Monday August 29 Mellisa retailer supervisor referred to as stated that she could not do nothing about it. “I can solely provide you with your 100 again for hiring the contractor”??? I do not need my a refund. I want one other contractor, she stated, “Sorry. That is all I can do for you”, I used to be devastated. I had 17 days until my anniversary occasion. They promised my kitchen can be executed.I needed to inform my husband – he’s a retired veteran. I dare to ask for a reduction for a veteran. I instructed him the state of affairs I used to be having. He received very upset. He was going to name his veteran lawyer to inform him how Dwelling Depot was treating us. I instructed him, “No, I do not need extra drama”, So my husband took every week off work with No Pay to assist with the kitchen. Now we’re out 1,300 paycheck.Accumulate from customer support despatched me a letter, saying, “I apologize for the inconvenience you could skilled concerning your kitchen set up. Our objective on the Dwelling Depot is to offer you the very best customer support expertise potential.” Actually why did not your man give me one other contractor to completed my kitchen, that is why I agreed to have my kitchen by considered one of your contractors, not me and my husband pay out of pocket for this mess actually. You are a joke mrs. **.My Dream kitchen become a freakin nightmare. I am going via loads at of well being points proper now and I’ve to cope with this crap, nobody appears to need to assist us out with this case??? September 1, 2016 I referred to as company customer support. I wished to talk to somebody rent as much as assist me with my state of affairs with Dwelling Depot. They stated that they are sorry, “We will not enable you to with that. You already spoke to customer support.”September 12, 2016 I obtained a name from Columbus saying that my cabinets are executed, they’re sitting within the warehouse able to be delivered, nice??? My cabinets can be in simply in time earlier than September 15. September 13, 14, 15, I have not heard nothing about my cabinets. I referred to as Dwelling Depot, spoke to customer support. They stated that I put a maintain on my cabinets and they won’t be in until OCTOBER 5. Actually what the heck is occurring. I am about to have a coronary heart assault as a result of Dwelling Depot retains taking part in video games and it is costing me cash.September 16,2016 I referred to as company, speak to andrian, instructed her what was going and the way I used to be being handled and I wished to talk to the district supervisor at Dwelling Depot, andrian stated that she was so sorry for the inconvenience that I am going via and she or he e-mailed the district supervisor that day. It was sap to come up with me!I referred to as Lee and instructed him what customer support stated that I cannot be getting my cabinets until October 5. He was so mad. He referred to as Columbus, Lee stated they need to be right here on the September 22-2016, 25 days. On September 23-2016, I referred to as company – speak to Margaret, instructed her my state of affairs and the district supervisor by no means attain out to me to assist me and attempt to resolve this case – by no means received me one other contractor. He by no means gave a crap about me a loyal buyer, a veteran of the usa – no respect. She stated she was actually sorry and nobody ought to go via this. Margaret e-mailed the district supervisor instantly whereas she was nonetheless speaking to me. I instructed her, “I wished to talk to Craig Menear. Inform him how we’re being mistreated, and disrespecting a veteran.”On September 24-2016, we began to place up our new cabinets, guess what the contractor measured the kitchen improper, we are able to solely put up among the prime ones, and we’ve to alternate to cabinets to get smaller ones. REALLY SO NOW I HAVE TO WAIT TILL OCTOBER 17 to get my kitchen executed. I’ve no countertops, sink, range, no meals to cook dinner for my family, no place to scrub dishes, and every part from the kitchen is moved to the living room. I really feel like I am living in a 3rd world nation.Me and my family have been living like this for nearly 3 months, nobody ever attain out to us from Dwelling Depot. We spent 5,050.00 out of our personal pocket. We needed to spend our kids Christmas fund, so there can be no Christmas for us. It was all spent on my DREAM KITCHEN THAT TURNED INTO A NIGHTMARE FROM HELL, AND I HOPE MR CRAIG MENEAR AND HIS SHAREHOLDERS READS THIS. Thanks B.B.B for studying my story. I am a nervous wreck proper now, my poor husband tries to assist??? I’ll by no means plan a mission with Dwelling Depot once more.Useful?YesNo

Home Depot Kitchen Remodeling

home depot kitchen remodeling 1

Home Depot Kitchen Remodeling

Home Depot Kitchen Remodeling
Home Depot Kitchen Remodeling
Home Depot Kitchen Remodeling
Home Depot Kitchen Remodeling
Home Depot Kitchen Remodeling

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